Refund Policy for NetMart

Last Updated: Saturday 7th September, 2024.

According to NetMart's refund policy, customers are entitled to request a refund within 24 hours of the purchase date. The conditions for a refund include the items being in new and unused condition with all original tags and labels attached. The refund amount will include the sum of the amount spent on the food/item plus the delivery charge, excluding any additional charges incurred. The deadline for refunding an order is 3 days from the date of receiving the goods. Customers must provide a detailed reason for their decision when requesting a refund through their account. The refund will be processed no later than 2 days from the day the Merchants receive the returned goods, and the refunded amount will be added to the customer's wallet for re-purchase. Refunds are done only through the wallet.

1. Eligibility for Refunds:

1. Refund requests are accepted for products that are defective, damaged, or not as described on the website. The product must be unused, unopened, and in its original packaging. The refund request should be made within 24 hours of the product delivery date. Refund requests are accepted for services that were not rendered or completed as specified. These criteria outline the conditions under which customers can request a refund for both products and services through NetMart's platform.

2. Refund Process:

1. If you need to request a refund for a product or service through NetMart's platform, you can follow these steps:
2. Contact the customer support team at support@netmartapp.com or through the platform click the particular order to request a refund.
3. Provide your order details, including the order number and product name.
4. Explain in detail the reason for the refund request.
5. After submitting your refund request, the customer support team will assess it and may request additional information or evidence. If the refund is approved, the process will be initiated, and the refund will be credited back to the original payment method within 2 business days.

3. Non-Refundable Items:

1. It's important to note that certain items are non-refundable.
2. Such as food, flowers, grocery items, medicine, or personalized items.
3. Before making a purchase, especially for digital products or perishable goods, it's advisable to review the refund policy and terms associated with each specific item to understand whether refunds are applicable. If you have any questions, you can reach out to NetMart's customer support for clarification.

4. Shipping and Return Costs:

1. In the case of a refund for a product:
2. The customer may be responsible for return shipping costs unless the product is defective or the return is due to an error on NetMart's part.
3. Service refunds typically do not involve shipping costs since services may not have a physical component that requires shipping.
4. Customers must review the specific refund policy and terms related to shipping costs before initiating a return or refund request. If there are uncertainties, contacting NetMart's customer support can provide clarification and guidance on the process.

5. Refund Disputes:

1. If there is a dispute regarding a refund request, we will work with the customer and the merchant to reach a fair resolution. Our decision in such cases will be final.

6. Changes to the Refund Policy:

1. NetMart reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. By purchasing on the NetMart platform, you acknowledge that you have read, understood, and agreed to this refund policy. If you have any questions or concerns about our refund policy, please contact our customer support team at support@netmartapp.com.