This policy outlines how the NetMart website and related applications (the "Site," "we," or "us") collect, use, share, and protect the personal information gathered through this site or other channels. NetMart has created the site to connect users in need of food, items from shops, pharmacies, markets, or groceries to be delivered by affiliated riders from restaurants or shops to the desired location. This policy also covers any mobile applications developed for use with our services on the platform, and references to this "App," "we," or "us" are intended to include these mobile applications. Please review the information below to understand our policies. By using this platform, you agree to these terms.
2. Information provided by the web browser
To enhance our services, you are required to provide personal information such as your name, contact number, mailing address, and email ID. Additionally, our app may retrieve your location information to offer you the best service. Similar to many other websites, we may record information routinely shared by your web browser, including browser type, language, software and hardware attributes, date and time of your visit, the web page of origin, your Internet Protocol (IP) address, and associated geographic location, as well as the pages you visit on this site and the duration of your visit. This data is generally collected anonymously and aggregated for analysis.
3. Personal Information that you provide
To access our service, you are required to create an account on our platform. During the account creation process, we will request personally identifiable information that can be used to contact or identify you, including your name, phone number, and email address. Additionally, we may collect demographic information, such as your zip code, and allow you to submit additional details to enhance your profile. While we need basic information to establish your account, the decision of how much information to share is at your discretion. We encourage you to carefully consider the information you provide, safeguarding your identity and sensitive details. You can review and update your profile at any time.
4. Legal and Regulatory
Our services are governed by specific laws and regulations that may necessitate the processing of your personal information. For instance, we process your personal information to meet tax obligations, fulfill business requirements, ensure compliance with employment and recruitment laws, or manage risk as mandated by applicable laws. This processing is essential to adhere to legal obligations and maintain the integrity of our operations.
5. Agreements and Policies
When you access or use our services, your adherence to our Terms and Conditions (if you are a User), Seller Terms of Service, or other master services agreement (if you are a Seller), along with this Policy, is expected. To ensure compliance with these terms, we engage in the processing of your personal information. This involves actively monitoring, investigating, preventing, and mitigating any alleged or actual prohibited, illicit, or illegal activities on our services. Additionally, we process your personal information for purposes such as investigating, preventing, or mitigating violations of our internal terms, agreements, or policies and enforcing our agreements with third parties and business partners. This processing is undertaken to uphold the integrity and security of our services.
6. Sellers, Drivers or other users
To facilitate high-quality delivery services, we may share your information, including Personal Information and order details, with the Drivers responsible for completing your requested deliveries. Additionally, to aid in the delivery process, we may share information with Merchants, including your first name and last initial, along with order details related to your purchases from Sellers. In instances of a Seller/User Loyalty Program, where you connect your NetMart account with the respective Seller program, we may share information provided to NetMart with Sellers as part of this loyalty program. This sharing is done to enhance the delivery experience and participation in loyalty programs.
7. Payment Information
To make online payments for our services, you are required to provide information such as bank account details, mobile financial service (MFS) details, debit card information, and credit card details to the NetMart platform. This information is necessary for processing and completing the payment transactions for the services you avail through our platform.
8. Session and Persistent Cookies
Cookies are small text files that websites place on your computer when you visit them. These files are commonly used to make websites function efficiently and to provide information to the platform's owners. On our website, we use both "session" and "persistent" cookies. Session cookies are deleted when you leave our website or close your browser, while persistent cookies remain on your device for a longer period.
We use data collected through session cookies to enable specific features on our platform, understand user interactions, and monitor overall site usage and web traffic. Additionally, we may allow business partners providing services to our platform to place cookies on your computer to assist us in analyzing usage data. However, we do not permit these partners to collect your personal information from our website unless necessary for the services they provide.
9. Network Security
We prioritize your safety and security while using our services, which involve processing your Personal Information, including device details, activity information, and other relevant data. This information is utilized to:
Combat spam, malware, and malicious activities.
Enhance and enforce our security measures.
Monitor and verify your identity to prevent unauthorized access to your information.
10. Communications
When you use our services, such as on our Platform, fill out electronic forms, or contact NetMart through various channels like online chat, email, phone, or text, we automatically collect and store specific information about you and your activities. This may include:
Your name and contact information.
Order details.
Information voluntarily provided by you.
The nature of your communication.
The purpose of the interaction.
Actions taken in response to your inquiries or requests.
We use this information to communicate with you, sending notifications about the status of your orders and deliveries. Additionally, we may contact you with promotional offerings or other communications that could be of interest. If you receive marketing emails or texts, each message will include instructions on how to "opt-out" of future communications.
When you contact us, we use the information to respond to your questions and assist with any issues related to your use of the services. Send direct messages to a Driver through the provided telephone number. We may use a third-party service provider to monitor and analyze these messages for various purposes, including fraud prevention, fee-charging, enforcing Terms and Conditions, and quality and training purposes. If you disagree with the monitoring of direct messages, please refrain from sending messages to Drivers.
11. Location Information
When using the services, we may collect and store general location information, such as your IP address. Additionally, if you allow the services to access location services through your mobile operating system or browser, we may collect and store your device's precise location when the NetMart App is running.
This location information is utilized to:
Help you select your delivery address.
Facilitate more accurate deliveries.
Provide personalized recommendations.
Enhance your overall user experience.
Improve our services.
You have the option to enable or disable the location tracking feature through your device or platform settings or when prompted by the NetMart mobile app. If you choose to disable this feature, the delivery person may not receive precise location information from your device, potentially affecting the accuracy of deliveries in certain situations, such as large areas like parks.
12. Web Beacons
Additionally, we may utilize web beacons or similar technologies to assess the effectiveness of our communications. Web beacons also referred to as web bugs, pixel tags, or clear GIFs, are small graphics with unique identifiers. They may be incorporated into our platform to interact with cookies, gauge the performance of our platform and services, track and measure web visitor numbers, and assess the effectiveness of our advertising. Unlike cookies that are stored on the user's hard drive, web beacons are usually embedded invisibly on web pages or within emails.
13. Provide You with the Services
We utilize your information to deliver the Services. For instance, we use credit card information to finalize a transaction or an address to enable the Driver to complete your delivery (if you are a User), or your name and phone number to establish your business on the Services (if you are a Seller). In cases where a third party is involved in providing the information or performing the service, we may disclose the relevant Personal Information to that third party, subject to contractual obligations to protect your information as outlined in this Policy. Payment information may be shared with your bank to validate your payment card.
14. Advertising Cookies
We may enlist the services of third parties, such as Google, to display advertisements about our website across the Internet. These third parties might utilize cookies to identify ads that could be of interest to you (based on, for example, your recent visit to our website), restrict the frequency of ad displays, and assess the effectiveness of the ads.
15. Mobile Applications
If permitted by your settings, we might obtain your Personal Information from your Internet service and mobile device providers. Users using mobile devices who wish to avoid receiving interest-based advertising can opt-out through various methods. Each operating system (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provides its instructions on how to prevent the delivery of tailored in-application advertisements. To opt out of the use of your device ID for "cross-app" personalized advertising, you should consult your device or system "Settings."
16. Permitted by Law
We understand that information associated with your orders may include sensitive details. Nevertheless, there might be situations where we are obligated to disclose your information to third parties, including law enforcement agencies. This may be necessary to protect and defend our legal rights, ensure the safety and security of our Services' users, prevent fraud, comply with the law, respond to legal processes, or cooperate with government entities when requested.
17. Children’s Information
Our Services are not designed for individuals under the age of 17, and we do not knowingly collect Personal Information from children in this age group. If you are a parent or guardian of a child under 17 and suspect that they have provided Personal Information to us, please reach out to us. Parents or guardians can review and request the deletion of their child's Personal Information.
18. Google Analytics
It's mentioned that the platform may use Google Analytics or a similar service to collect statistical information about visitors and their usage of the platform. This is done on an anonymous basis, and the intention is not to associate anonymous data with personally identifiable data. If you would like to learn more about Google Analytics, it suggests clicking on a provided link.
